JW MARRIOTT HOTEL MACAU, Macau – A Smart Stay in the City
About the Hotel
Rooms & Suites
JW Marriott Hotel Macau offers 1,015 rooms and suites with floor-to-ceiling windows overlooking the Grand Resort Deck and Cotai. All accommodations include 24-hour room service, premium bedding, pillow menus, and laptop-friendly workspaces. Select suites feature whirlpool tubs, separate seating areas, and Executive Lounge access with complimentary food and beverages throughout the day.
Dining Options
The hotel features four onsite restaurants including Urban Kitchen serving international buffets, and Man Ho offering traditional Cantonese dishes for lunch and dinner. The Lounge provides international tapas and drinks. Executive Lounge access includes complimentary midday snacks, afternoon tea, hors d'oeuvres, and cocktails.
Leisure Facilities
Guests receive free access to Galaxy Macau's Grand Resort Deck featuring the world's longest Skytop Aquatic Adventure Rapids, a white-sand wave pool, and dedicated kid's zone. The property includes JW Kids' Club with ball pits, slides, and climbing nets. The ESPA spa offers massage treatments, a lap pool, steam rooms, and therapy baths. A 24-hour fitness center is available.
Location & Access
Located in Cotai within the Galaxy Macau complex, the hotel is a 10-15 minute drive from the Ruins of St. Paul's and Macau Peninsula. The Venetian Macao is 1 km away, with Church of Our Lady of Carmel and Dra. Laurinda M. Esparteiro Garden within walking distance. The property features accessible parking, elevators, and service animal accommodations.
Hotel Services
Services include 24-hour room service, daily housekeeping, turndown service, and wake-up calls. The hotel offers 49,000 square feet of meeting space including a Grand Ballroom. Business services, dry cleaning, and laundry available. Digital check-in and concierge services provided. Accessible rooms feature roll-in showers, adjustable shower wands, and lowered electrical outlets.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Locker room
- Allergy-free rooms
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Water sports
- Sports trainer
Guest Parking
- Electric kettle
Services
- Free airport shuttle
- Valet parking
- Room service
- Laundry
- Dry cleaning
- Welcome drink
- Happy hour
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Babysitting/Child services
- Children's buffet
- Water slides
- Children's play area
- Kids club
Facilities for people with disabilities
- Toilet for disabled
- Bathroom for disabled
Spa & Leisure
- Heated swimming pool
- Outdoor swimming pool
- Beach umbrellas
- Sun loungers
- Casino
- Aqua park
- Spa & wellness centre
- Sauna
- Steam room
- Jacuzzi
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Massage
Room features
- Air conditioning
- Mini-bar
- Soundproofed rooms
- Sitting area
- Patio
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
Staying at the hotel was a memorable experience. The rooms were spacious and provided stunning views of the Galaxy Resort and the city. The walk-in shower was a delight with ample water pressure. However, there were some issues with confusion about breakfast charges during check-out. The location was superb, offering easy access to the vibrant Old Taipa Village and boasting exceptional service from Gloria. The dining options were somewhat limited compared to other 5-star hotels I have visited.
I had a pleasant stay at this hotel. The rooms offer an amazing view and are clean. The location is convenient for exploring the Taipa and Coloane areas, with top-notch shops and restaurants nearby.
I absolutely loved my stay at this hotel! The rooms were not only clean and comfortable but also filled with thoughtful touches like hand sanitizer and wet tissues. The electric curtains were a real treat, and the smart functional solutions made my stay even better. However, some service aspects could be improved, such as training the staff to uphold the prestigious reputation of the hotel. The location was convenient, nestled near Taipa Village and within a complex shared with other hotels, making exploration easy. The dining options, though limited, still offered a variety that catered to different tastes. Overall, a great value for money stay with minor areas for enhancement.
Staying on the Executive floor was amazing with huge rooms featuring a beautiful living room and a separate cinema room. The distance from the lift lobby added to the exclusivity of the experience. The service was outstanding, especially with Cecily at the reception counter who took care of every detail. The hotel's location offers convenient access to Macau's attractions, including the historical Taipa and Coloane areas. The dining experience was exceptional, offering a wide range of choices. The facilities were top-notch, adding to the overall luxurious stay.
The hotel offers clean and comfortable rooms, with a professional and helpful service team. The prime location near the old Taipa village enhances the stay, although it may be distant from some main attractions. Dining delights with a superb selection, complemented by top-notch facilities.
I absolutely loved my stay at the hotel. The rooms were beautifully decorated, and the facilities were top-notch. The service was exceptional, although there could be more enthusiasm from the executive club. The location was fantastic, with easy access to the old Taipa village. The dining options were varied and satisfying. A truly enjoyable experience!
The hotel offers large and luxurious rooms that can accommodate a large number of guests and are equipped with everything needed for a pampering stay. The service is excellent and very accommodating, with a proactive and professional staff. The location is convenient, close to popular spots and attractions. The dining experience is good with a variety of food choices. The facilities are top-notch and well-maintained.
The hotel had a bit of delay with our room but overall our stay was lovely. The rooms were beautiful but on the pricey side, especially during peak season. The water park view was a nice touch. The service was exceptional, everyone from housekeeping to the concierge was very helpful and worked hard to make our stay enjoyable. The location was convenient in a large shopping mall with luxury stores and easy access to transportation around town. The dining experience was excellent with a good variety of Western and Chinese choices. A five-star experience overall.
Staying at this hotel was a mixed experience. The rooms were clean and spacious, located at the far end from the elevator, which I actually appreciate. The service was top-notch, with professional staff going out of their way to ensure a safe and clean experience. The location varied from down-to-earth to upscale, but there were some confusion and communication issues. The dining experience was very crowded during the promotion period. Overall, the facilities were decent, but not exceptional.
The hotel offers excellent rooms but lacks sufficient lockers. The service is overall good but somewhat lacks the expected hospitality of a 5-star hotel. The location is convenient with complete facilities, although there is ongoing construction. The dining options are pricey compared to other buffet experiences. The facilities are well-equipped but have room for improvements.
Staying at the executive suite in this hotel was an amazing experience, the best I've had in Macau. The rooms were great and very comfortable, even though I stayed in a smoking room. The service was polite, charming, and beyond belief, especially at Breeze Cafe. The location allowed me to walk by the old Taipa Village, a famous travel spot in Macau. The dining options offered a lot of choices and were delicious. The facilities were top-notch, making my stay even more enjoyable.
I absolutely loved my stay at the hotel! The rooms were clean and comfortable, facing the hotel pool/water park, giving me a non-smoking room as requested during my check-in. The service was fantastic, especially Cecily at the reception counter who was extremely friendly and helpful. The location was perfect, allowing me to easily walk to the old Taipa village, a famous travel spot in Macau. The dining experience was top-notch with a great selection and high-quality food. The facilities were excellent, making my stay even more enjoyable.
My stay at the hotel was delightful. The rooms were spacious, modern, and well-decorated, offering a comfortable stay. The location was convenient, allowing easy exploration of the surrounding areas. However, some confusion among guests regarding certain services was noted, and additional fees for certain facilities were considered overpriced.
The hotel offers spacious and beautifully decorated rooms with high-tech amenities, though pricing can be higher during peak seasons. The service is generally friendly and efficient. The location provides easy access to various attractions, despite ongoing construction. Dining options vary in quality and price. Overall, the facilities are well-equipped and functional.
I absolutely loved my stay at the hotel! The room I had was so huge, clean, and well-equipped with everything I needed to pamper myself, although there was a wet stain on the carpet that emanated a strong smell of sickness. Upgrading to the exec suite was totally worth it; the suite was amazing.
